Refund & Cancellation Policy
We strive to provide high-quality digital products and ensure customer satisfaction. Please read our Refund & Cancellation Policy carefully before making a purchase.
1. Digital Product Nature
- All products available on our website https://edugram360.com are digital downloads.
- Once a digital product has been purchased and downloaded, it is considered delivered and non-returnable.
2. Refund Policy
- No Refunds: Due to the digital nature of our products, we do not offer refunds or exchanges after the download link has been accessed.
- Exceptions: A refund may be granted only in the following cases:
- If you purchased the wrong product and have not yet downloaded it.
- If you are charged multiple times for the same product due to a technical error.
- If the product file is corrupted or inaccessible (and we are unable to provide a working replacement).
3. Order Cancellations
- Before Download: If you request cancellation before downloading the product, we may approve a cancellation and process a refund.
- After Download: Cancellations are not possible once the download link has been accessed.
4. Technical Issues
- If you face any issues accessing or downloading your purchased product, please contact us within 7 days of purchase.
- We will make every effort to provide a working file or alternative access.
5. Contact for Refunds & Support
In certain exceptional cases, such as duplicate payments, failed transactions, or technical errors, refunds will be processed after verifying the details with our payment gateway and bank. Once approved, we will initiate the refund, and the credited amount will reflect in the customer’s bank account within 7–10 working days, depending on the customer’s bank and mode of payment. Customers are requested to retain the transaction reference for faster resolution.
If you believe you are eligible for a refund or need technical assistance, please contact us at:
Email: edugram360@gmail.com
Phone: +91 9849016661
Address:
ABHIISTAA EDUGRAM PVT LTD, Flat No: 305, Vijaya Nagar Colony, Kukatpally, Hyderabad- 500072, Telangana State